JustTap Safety & Guidelines

Booking Honesty

• Select the correct service — do not misrepresent the type of service needed.
• Provide an accurate address and location.
• Describe the problem or requirement correctly.
• Share relevant photos or details wherever required.
• Never give false information that could put the provider in an unsafe situation.

Provider Verification (Your Duty)

• Check the provider's name before the service starts.
• Verify the provider's profile and photo.
• Match the booking details.
• Complete any required OTP/verification step.
• If the person who arrives does not match the booked provider — do not let the service start, and report it to JustTap immediately.

Home & Access Safety

• Do not leave cash, jewellery, or documents openly accessible.
• Keep children away from any active or dangerous work area.
• Keep pets safely under control.
• Give the provider access only to the area the service requires — never to private rooms.

Conduct Towards Provider — Zero Tolerance

As a customer, you must never do any of the following to a service provider:

• Abuse, use foul language, insult, or humiliate.
• Threaten or physically intimidate.
• Engage in unwanted touching, sexual comments/advances, or dating pressure.
• Make repeated unwanted calls/messages or engage in stalking.
• Misuse the provider's contact number/address for personal or relationship purposes.

Payment & Fairness

• Use only approved JustTap payment methods.
• Never share your OTP, PIN, CVV, or password.
• Never pressure a provider into a forced cash payment.
• Do not make fake bookings, repeatedly cancel as punishment, or arrange off-platform deals.
• Do not submit false complaints, fake evidence, or fake damage claims.

Your Right to Refuse Service

• You may refuse service if: the provider's identity does not match the booking; the provider behaves in an unauthorized, threatening, abusive, or inappropriate manner; the provider lacks the required qualification; or you have a genuine safety concern.

Identity & Account Integrity

• Perform services only through your own verified JustTap account.
• Never let anyone else use your account — account sharing or identity substitution is a serious violation.
• Never send an unauthorized person to a customer's home.
• Never give false information about your qualifications or experience.
• Never misrepresent a required certification or license.

Conduct on Customer Premises

• Go only into the area required for the service.
• Do not unnecessarily touch the customer's personal belongings.
• Do not touch documents, jewellery, or cash unless the service specifically requires it.
• Do not take unnecessary photos/videos — only relevant work-area or before/after evidence.
• Do not have unnecessary interaction with the customer's family members.
• Never enter a private area under a false pretext.

Conduct Towards Customer — Zero Tolerance

As a service provider, you must never do any of the following to a customer:

• Abuse, insult, humiliate, or threaten.
• Engage in unwanted touching, sexual comments/jokes, or advances.
• Demand sexual or personal favours in exchange for service or payment.
• Misuse the customer's contact info for personal or relationship purposes.
• Stalk or repeatedly contact the customer after the service is done.

Right to Refuse Unsafe Work

You have the right to refuse or stop a service for reasons such as:

• An unsafe environment (gas leakage, fire risk, exposed high-voltage, structural instability, dangerous height, toxic chemicals, aggressive animals, etc.)
• A context involving illegal activity.
• A serious threat situation.
• Absence of required qualification, equipment, or PPE.
• A misrepresented or wrong job.

* A customer cannot force a provider to continue unsafe work.

Pricing, Material & Fairness

• Do not create hidden charges or fake invoices.
• Take the customer's approval before additional work, except in a genuine emergency.
• Do not pass off fake/used parts as new, and do not inflate prices.
• Do not steal or misuse the customer's property, cash, jewellery, or documents.

High-Risk Service Categories

• Electrical, gas, AC/refrigeration, welding, construction, pest control, height work, heavy machinery, security, and child/elder-care type services may require additional verification, certification, and SOPs — these must be confirmed at the time of onboarding.